Privacy Policy

Hope Pow Tours is committed to protecting your privacy. This policy explains how we collect, use and safeguard information when you interact with us, including when you visit our website or make a booking.

1. Information We Collect

We may collect the following categories of personal information:

• Contact details including full name, email address, phone number and postal address
• Passport and identification details required for tour bookings
• Travel preferences, dietary requirements and health information relevant to your safari
• Payment and billing information processed securely through our payment providers
• Communication records including emails and enquiry form submissions
• Website usage data collected through cookies and analytics tools

2. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and enquiries
• Communicate with you about your tour arrangements
• Send you relevant travel information, safety briefings and itinerary updates
• Improve our services and website based on usage data
• Comply with legal obligations including those related to travel and tourism regulation
• Send promotional communications where you have given consent, with an easy way to opt out at any time

3. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Safari operators, lodges, airlines and other service providers involved in delivering your tour
• Government authorities where required by law or visa requirements
• Emergency services in the event of a safety incident
• Our technology partners who help us operate our systems, bound by strict confidentiality agreements

4. Data Storage and Security

Your personal data is stored securely on servers located in Kenya or within the East African Community. We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration or destruction.

We retain your data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Booking records are typically retained for seven years for accounting purposes.

5. Cookies

Our website uses cookies to enhance your browsing experience. These include functional cookies necessary for the site to operate, and analytics cookies that help us understand how visitors use our site. You can control cookie settings through your browser, though disabling some cookies may affect website functionality.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where we have no legal obligation to retain it
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Hope Pow Tours
Email: reservations@hopepowtours.com
Phone: +254704157593
Bandari Road, Bandari Plaza, Nairobi, Kenya