Our fair and transparent refund policy for all tour and travel bookings made with Hope Pow Tours.
At Hope Pow Tours, we understand that travel plans can change unexpectedly. This policy sets out the refund and cancellation terms for all tours, safari packages and travel services booked through us. We recommend reading this policy in full before booking, and ensuring you have adequate travel insurance in place.
All bookings are governed by this Refund and Return Policy, together with our Terms and Conditions. The nature of African safari travel means that costs are often committed well in advance with our suppliers, which is reflected in our cancellation schedule.
A refund does not apply to changes in travel preferences or dissatisfaction arising from conditions outside our control. We encourage clients to review their itineraries thoroughly before confirming a booking.
The following schedule applies to cancellations initiated by the client, calculated from the date we receive written notice:
| Days Before Departure | Refund Amount | Cancellation Fee |
|---|---|---|
| More than 90 days | 70% of amount paid (deposit is non-refundable) | 30% (deposit retained) |
| 60 to 90 days | 50% of total tour cost | 50% of total tour cost |
| 30 to 59 days | 25% of total tour cost | 75% of total tour cost |
| Less than 30 days | No refund | 100% of total tour cost |
| No-show | No refund | 100% of total tour cost |
All refunds are calculated on the total tour cost including accommodation, transport and guide fees, but excluding third-party booking fees such as park entry permits, international flights and visa fees, which are subject to the refund policies of the respective providers.
The following are non-refundable under any circumstances:
In the rare event that we must cancel your tour due to circumstances within our control, you will receive a full refund of all monies paid to us, or the option to transfer your booking to an alternative date or itinerary of equal or lesser value. We will not be liable for any further compensation beyond the refund of monies paid to us.
Where cancellation arises due to circumstances beyond our reasonable control including natural disasters, government travel advisories, civil unrest, disease outbreaks or other force majeure events, we will endeavour to offer a date change or credit note where possible. Cash refunds in force majeure situations are not guaranteed and will be subject to amounts recoverable from our suppliers.
We strongly advise all clients to purchase travel insurance that includes cover for cancellation due to unforeseen circumstances.
All refund requests must be submitted in writing to:
Email: reservations@hopepowtours.com
Your written request must include your full name, booking reference number, tour dates and the reason for cancellation. Verbal requests will not be accepted. The date of cancellation will be the date we receive your written notification.
Once a refund has been approved and processed by our accounts team, please allow:
Refunds will be made to the original payment method used at the time of booking. We cannot process refunds to a different account.
If you are cancelling due to a reason covered by your travel insurance policy, we recommend claiming through your insurer. We will provide any supporting documentation required by your insurer. You should first pay any applicable cancellation fees, then claim them back from your insurer.
For any questions about this policy, please contact us at reservations@hopepowtours.com.
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